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Bank Rakyat – [EN] FAQ

What is this program about?

Bank Rakyat and PointStar is initiating a strategic collaboration to enable Bank Rakyat to offer Google Workspace to existing and potential customers via QR2E’s eBiz Suite.

PointStar is a Google Premier partner that is established in 2008, with over 10 years of experience in Google Workspace deployment. PointStar is also a Google certified Workspace Transformation Specialized partner. 

What’s included with Google Workspace (formerly known as G Suite)?

Similar to G Suite, all Google Workspace plans provide a custom email for your business and include collaboration tools like Gmail, Calendar, Meet, Chat, Drive, Docs, Sheets, Slides, Forms, Sites and more.

Which Google Workspace plan is right for my business?

We have a variety of plans that are designed to meet your unique business needs. To learn more about the various options, find a plan that fits your business needs on our plans and pricing page.

Can my company try Google Workspace before committing?

Absolutely. All plans feature a free 30-day trial, so you can start to see the value of Workspace before signing up.

What is the difference between G Suite and Google Workspace?

As we’ve evolved G Suite into a more integrated experience across our communication and collaboration tools, we’ve rebranded to Google Workspace to more accurately represent the product vision.

What is the difference between Google Workspace and Google's free apps?

With Google Workspace, you’ll receive a number of additional business-grade services which are not included with Google’s free consumer apps. These services include: custom business email @yourcompany, twice the amount of cloud storage across Gmail and Drive, 24/7 phone and email support, 99.9% guaranteed uptime on business email, interoperability with Microsoft Outlook, additional security options like two-step authentication and SSO, and administrative controls for user accounts. 

Can I use my own domain with Google Workspace? If I don't have an existing domain, what should I do?

To use Google Workspace, you need a domain. Your domain name is what appears after the www. in your website URL. If you already have a domain, enter it when you sign up for Google Workspace. 

If you don’t have a domain or want to use a different one with Google Workspace, you can purchase a domain of your choice (if available) from web domain service providers.

How does Gmail in Google Workspace differ from free Gmail?

Google Workspace now offers various plans tailored to help find the right fit for you. In addition to Gmail for personal use (at no cost), Google Workspace offers Gmail Workspace Business accounts at a low cost, and includes upgrades such as increased storage, custom email addresses or professional email layouts to help individuals, teams and businesses stay on top of everything.

Can I migrate my existing email to Google Workspace?

Yes. We can import your old emails from legacy environments such as Microsoft®, IBM® Notes® and other email systems. 

For more information on the tools available for data migrations into Google Workspace, please contact us.

How does Google keep my information secure and prevent unauthorized access to my data?

Google Workspace has been built from the ground up to mitigate the unique threats for cloud systems. Google’s standards for performance and reliability apply to businesses, schools and government institutions around the world.

Google has an outstanding track record of protecting user data. We protect this data from outside intrusions as well as insider threats. In addition, we tightly restrict and monitor any internal access to user data. The small set of employees with access is subject to rigorous authentication measures, detailed logging and activity scanning to detect inappropriate access via log analysis.

For more information, check out the Google Workspace security whitepaper.

How do I subscribe to Google Workspace Program? Am I billed in MYR?

Yes, billing is in Ringgit Malaysia (MYR). You can subscribe by making payment through JomPAY or Bank Transfer.

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